B.Sc (Hons) Business Information Systems
Module: BSNIS3001 Business Analysis
Soft Systems Extension to a Hard Systems Case Study: Design and Implementation of a Health Management Information System in Malawi: Issues, Innovations and Results.
Summary of case study
History of health issues in Malawi
Definition of a problem
Soft and Hard problems
Examples of a hard systems approach
Relating the problem approach to the case study
Defining the problem as a hard problem
Means Ends Analysis
Identifying the ends
Ministry of health and population
Directors of Hospital institutions
District Health Management Team (DHMT)
Conclusion of hard systems approach
Soft Systems Methodology
Stage 1 and 2: The Problem Situation Unstructured and Structured
Stage 3: Root Definition of Relevant Systems
Stage 4: Building a Conceptual Model
Stage 5: Comparison of Conceptual Models with Real World
Stage 6: Define Desirable and Feasible Changes
Stage 7: Action to Improve the Problem Situation
8.0 Question 3
8.1 Law of Conceptualisation
Glossary of Terms
1.0 Question 1
As a group we decided to choose the case study called, Design and implementation of a health management information system in Malawi: issues, innovations and results. The reason that we chose this case study was due to the fact that we could give a very efficient report on the case study.
The main aim of this report is to identify the problem within the case study and then put the problems into two different methods which are both Hard & Soft problems. Once these are identified we will then go into more detail on the methods. Then to some up our report well will draw up recommendations and conclusions which will give the reader a better understanding of the report.
2.1 Summary of case study
As many struggling countries like Malawi, it is very hard to collect efficient data on the current health issues and also how the health services are being managed; these two issues are the two main weaknesses within Malawi’s current health information system. The case study gives allot of data and graphical data on the HMIS design and implementation, this is very useful as it will help us with the facts of what is actually happening in Malawi. Within the case study there is quite allot of information on the current and previous health issues in Malawi and also facts alongside them to give the health issues in more detail. The best way in which the case study can be summed up is it shows Malawi’s problems in detail. It gives a sub title of the problem and then information on the problem, this helps us as a group as we are taking these problems and splitting them up into both Hard & Soft problems to come up with a heath system in order to make Malawi’s current system more efficient.
2.2 History of health issues in Malawi
Malawi’s life expectancy is the worst in the world as the average male lives to just 37 and the average female to just 36 and it is unlikely that children survive past the age of 4 due to disease and illnesses.
HIV continues to be fought in Malawi. Hardly any country in sub-Saharan Africa has not been affected by this epidemic, and...
References: Figure 6: CHAULAGAI et al (2005) Design and Implementation of a Health Management Information System in Malawi; Issues, Innovations and Results.
CHECKLAND, P. and SCHOLES, J. (1990) Soft Systems Methodology in Action. John Wiley & Sons, Chichester.
CHECKLAND, P. (1999) Systems thinking, Systems Practice. John Wiley & Sons Ltd, Chichester.
Figure 1: Fuchs, C. 2004. Journal of Knowledge Management Practice. Knowledge Management in Self-Organizing Social Systems, [on-line] (Accessed 16th February 2011) Available from http://www.tlainc.com/articl61.htm
Figure 3: LUTWYCHE, L
MENDRAND, A. E, et al (2010) The Soft Systems Methodology, pp 1-9.
Lancs (2011) Comparing Hard and Soft Problems [on-line] (Accessed 4th March201) Available from http://www.lancs.ac.uk/users/incism/back2.html
Machol. (1965). PRINCI_SUBOP. Retrieved march 23, 2011, from PRINCIPIA CYBERNETICA WEB: http://pespmc1.vub.ac.be/ASC/PRINCI_SUBOP.html
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