First of all we would like to thank Lahore School of Economics for giving us the chance to conduct this research. We have put forth a compiled study concerning government hospitals in Lahore. We would like to appreciate Ms. Rameeza Aslam for her guidance throughout the research. We are also thankful to the 20 people who spared their precious time to answer our survey questions. Also we would like to acknowledge the interviewee who cooperated and shared his personal experience with us
This study is intended to evaluate the level of performance of healthcare services delivered to patients by the public hospitals in Lahore, Pakistan. Currently, health care system in Lahore is comprised of public hospitals, healthcare units and dispensaries, which are not sufficient to meet the healthcare requirements of 169.9 million people. Under the elaborated dimensional analyses, the study aims to identify the scarcity of facilities in public hospitals that adversely affect patient’s health and also discusses why the government neglects the public health sector. For this purpose, 20 questionnaires were developed and distributed among general public. Results of this study indicate that public hospitals are not making visible efforts to deliver quality of services to their patients and are also not making any visible efforts to meet patient’s needs and wants. It has been suggested that proper attention of government, provision of sound infrastructure and proper medical equipment’s with check and balance and health facilities will reduce the existing problems at public hospitals in Lahore. Literature Review:
Healthcare sector is considered to be the major service sector for a country as it plays a vital role to develop and maintain a healthy human capital to achieve national goals. In many countries around the globe, healthcare sector has also become a highly competitive and fast growing service industry. (4). Public hospitals are important and most...
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