PATIENTS SATISFACTION WITH MATERNAL HEALTH CARE DELIVERY: A SURVEY OF KORLE – BU TEACHING HOSPITAL

Topics: Health care, Health care provider, Healthcare Pages: 93 (14200 words) Published: December 1, 2013
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI

PATIENTS SATISFACTION WITH MATERNAL HEALTH CARE DELIVERY:
A SURVEY OF KORLE – BU TEACHING HOSPITAL

By

CENTRE: ACCRA

2013

PATIENTS SATISFACTION WITH MATERNAL HEALTH CARE DELIVERY:
(A SURVEY OF KORLE – BU TEACHING HOSPITAL)

BY

A THESIS SUBMITTED TO THE INSTITUTE OF DISTANCE LEARNING, KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR AN AWARD OF
COMMONWEALTH EXECUTIVE MASTERS DEGREE OF BUSINESS
ADMINISTRATION

JULY, 2013

ABSTRACT
The World Health Organization (WHO) defines maternal health as the health of women during pregnancy, childbirth, and the postpartum period. It encompasses the health care dimensions of family planning, preconception, prenatal, and postnatal care in order to reduce maternal morbidity and mortality. To achieve quality health care delivery, there is the need for adherence to good health care practices that promote patients satisfaction at all time. The study sought to examine patients’ satisfaction with maternal health care delivery at the Obstetrics and Gynaecology Department (Maternity) of the Korle-Bu Teaching Hospital, the largest in the country. The study sampled one hundred and fifty (150) patients who were referred from other peripheral hospitals and clinics to the facility for maternal health care. The study was conducted using the interview method. Results showed that majority of the respondents visited the hospital for antenatal care as at the time of the survey with 94% response rate. The study also established that though majority of patients who visited the facility were satisfied with the services provided, they had some challenges which they would want the authorities to address.

These include waiting time at the OPD,

uncomfortable and inadequate chairs, unclean washrooms and inadequate beds at the maternity ward. The training of nurses on good communication practices with patients were also recommended.

i

TABLE OF CONTENTS
DECLARATION ..................................................................................... Error! Bookmark not defined. DEDICATION ....................................................................................... Error! Bookmark not defined. ACKNOWLEDGEMENT ......................................................................... Error! Bookmark not defined. ABSTRACT ......................................................................................................................................... i LIST OF TABLES ................................................................................................................................ v LIST OF FIGURES.............................................................................................................................. vi ABBREVIATIONS ............................................................................................................................. vii CHAPTER ONE .................................................................................................................................. 1 INTRODUCTION ............................................................................................................................... 1 1.1

BACKGROUND ..................................................................................................................... 1

1.2

STATEMENT OF THE PROBLEM ............................................................................................ 4

1.3

OBJECTIVES OF THE STUDY .................................................................................................. 5

1.4

RESEARCH QUESTIONS ........................................................................................................ 6

1.5

SIGNIFICANCE OF THE STUDY .............................................................................................. 7

1.6

SCOPE OF THE STUDY...
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